Founded in 1994, Equisoft is abreast captivated and produces end-to-end systems for allowance companies and abundance administering operations. This includes sales tools, assay and systems for underwriting new business. The company’s technology additionally enables commendation and analogy and action administering claims.
“We don’t do things that are industry doubter [but] try to be the one stop boutique for aggregate in an allowance company,” Lafontaine explained.
The aggregation focuses abundantly on activity allowance admitting it handles property/casualty and bloom allowance audience as well. Based in Montreal, Canada, the aggregation does the aggregate of its business in the United States and Canada, admitting it has audience in 25 altered countries including Australia and South Africa, and a cardinal in Europe.
Lafontaine has served in his accepted role as Equisoft’s arch technology controlling for added than three years, but he has been with the aggregation for 16-plus, initially as a consultant. Added than 900 bodies assignment for Equisoft, of which 200 technologists are beneath his purview, including developers, testing engineers and accompanying experts.
As Equisoft’s top tech guru, Lafontaine said he sees his role primarily focused on inspiration.
“My job is to accord afflatus to our engineers. That’s a ample allotment of it … giving them article to attending for in the future, some eyes of what we may be able to do from a business angle but additionally from a technology perspective,” Lafontaine said. “I set the date by putting [forward] a alternation of challenges and problems that we charge to fix, and I advice the engineering aggregation and they usually accomplish and auspiciously boldness those challenges with addition and technology.”
Lafontaine explained that he puts advanced the eyes in “big rocks” and again the engineering aggregation fleshes things out, and again they collectively appear up with accurate account together.
“This is not article I can do myself, but I try to accord them some high-level administration area they can brainstorm solutions to those problems,” Lafontaine said. “Based on their solutions, I can clarify the eyes in that direction, so we do that collaboratively.”
As a technology executive, Lafontaine said he has abstruse that activity allowance moves alike slower than the property/casualty allowance industry does, which can accomplish change a continued process.
“For example, it is not accessible today for a being to go and buy activity allowance online. Best importantly, it is not possible, if you already accept allowance – it is difficult to buy … added options on your policy,” Lafontaine said.
According to Lafontaine, Equisoft is in a position to break those problems because it has systems that handle “all teams” in the allowance industry that abode things such as adviser and agent fees and insurers themselves.
“Our engineers should be able to appear up with solutions … and dig into the capacity of APIs and things like that – mechanisms for affiliation that would facilitate solutions to accomplish this a added accordant [and modern] experience,” Lafontaine said.
He added that success is consistently a reasonable goal.
“Everything is possible,” Lafontaine said, “if you accept the appropriate people, and the appropriate assets at the appropriate time.”
Equisoft’s best important allotment of technology appropriate now, in Lafontaine’s opinion, is the company’s “digital account layer” that it is building, which includes a portal/platform that can be calmly accordant with bequest and added systems.
Such a arrangement could be deployed for barter and adapted with basal changes, about out-of-the-box and again accredit a avant-garde user acquaintance for clients.
“We feel that there’s a absolutely big charge for that,” he said. “For me, that’s the best important affair and it’s adamantine to do, because [customers] appetite it to be actual customized and at the aforementioned time they appetite it to be about actual and cost-effective.”
Lafontaine calls this “a actual difficult challenge” and Equisoft’s “most important initiative.”
Regardless, the end-result won’t acceptable be cardboard dependent, if Lafontaine’s thoughts on cardboard are advised in the final product.
“In my apperception that’s article that should go away,” he said. Cardboard “is still important and it’s an industry that changes boring … but it’s important to move abroad from that medium.”
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